10 Wim Terms and Conditions – Full Platform Rules

1. Introduction

Welcome to 10 Wim, an online entertainment platform offering sports betting, live casino games, slot games and bingo to adult players in Pakistan. These Terms and Conditions ("Terms") apply to every person who accesses or uses the 10 Wim website, mobile application or any related service.

By creating an account, making a deposit or placing a bet on 10 Wim, you confirm that you have read these Terms in full, that you understand them and that you agree to be bound by them. These Terms should be read alongside our Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement between you and 10 Wim.

10 Wim reserves the right to update or amend these Terms at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. It is your responsibility to check this page from time to time. If you continue using the platform after changes have been published, that constitutes your acceptance of the updated Terms.

2. Eligibility

To register and use 10 Wim, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration. 10 Wim is strictly an adult platform and does not permit minors to register or play under any circumstances.
• You must be physically located in a jurisdiction where accessing online gaming platforms is not prohibited under applicable law.
• You must be registering and playing as an individual person on your own behalf. Corporate accounts, accounts operated on behalf of a third party and accounts created by automated systems are not permitted.
• You must not have been previously excluded or banned from 10 Wim or have had an account closed for violations of these Terms.
• You must be the legitimate holder of the payment method you use to deposit funds into your 10 Wim account.

10 Wim may request proof of age, identity or address at any point. If satisfactory documentation is not provided within a reasonable timeframe, the platform reserves the right to restrict or close the account and withhold any pending withdrawals pending investigation.

3. Account Registration

Each player is permitted to hold one single account on 10 Wim. Creating multiple accounts — whether in your own name or using different personal details — is a breach of these Terms and may result in the permanent closure of all associated accounts and the forfeiture of any balances held in them.

When registering, you are required to provide accurate and up-to-date personal information including your full name, date of birth, contact number and a valid email address. Providing false information at registration is a serious breach of these Terms.

You are responsible for keeping your account login details — including your password — secure and confidential. 10 Wim will never ask for your password via email, live chat or phone. If you believe your account has been accessed without authorisation, contact support immediately and change your password without delay.

Account verification may be required before your first withdrawal or at any other point determined by the platform. Verification typically involves providing a copy of a valid government-issued ID and proof of your payment method. Verified accounts benefit from faster withdrawal processing times.

4. Deposits & Payments

All transactions on 10 Wim are conducted in PKR (Pakistani Rupees). The platform supports deposits via JazzCash, Easypaisa, Raast, standard bank transfer, debit and credit cards and other mobile wallet options as displayed at the time of deposit.

Deposits are credited to your 10 Wim balance promptly following confirmation from the payment provider. If a deposit has not appeared in your account within a reasonable time, contact support with the transaction reference number and the platform will investigate.

• You may only deposit funds from payment methods that are registered in your own name.
• 10 Wim does not accept deposits made on behalf of another person or using someone else's payment account.
• Minimum and maximum deposit limits apply and are displayed clearly at the point of deposit.
• 10 Wim does not charge deposit fees, though your payment provider may apply their own transaction charges.

10 Wim reserves the right to refuse, delay or reverse any deposit that it reasonably suspects to be fraudulent, connected to money laundering activity or in breach of these Terms.

5. Withdrawals

Withdrawal requests can be submitted at any time through the Withdrawal section of your account. 10 Wim processes withdrawals via the same methods available for deposits — JazzCash, Easypaisa, Raast and bank transfer are the primary withdrawal channels for Pakistani players.

Withdrawal processing times vary by method and by whether your account is fully verified. Verified accounts receive priority processing. Unverified accounts may experience delays while identity and payment method checks are completed.

• Withdrawals will only be processed to payment methods that match your registered account details.
• A minimum withdrawal amount applies and is displayed at the point of request.
• Bonus funds are subject to wagering requirements before they become eligible for withdrawal — see Section 6 for full details.
• 10 Wim reserves the right to request additional documentation before processing any withdrawal if fraud or security concerns are present.

If a withdrawal request is declined for any reason, the funds will be returned to your 10 Wim account balance and you will be notified of the reason for the refusal. You can then address the issue and resubmit the request.

6. Bonuses & Promotions

10 Wim offers various promotional bonuses and offers to new and existing players. Each bonus is subject to its own specific terms, including minimum deposit requirements, wagering requirements, game restrictions and expiry dates. These specific terms are always displayed alongside the offer before you opt in.

The following general principles apply to all bonuses on 10 Wim:

• Bonuses are credited to your account as bonus funds, which are separate from your real-money balance.
• Wagering requirements must be met in full before bonus-derived winnings can be withdrawn as real money.
• Only one welcome bonus may be claimed per player, per household and per device.
• Bonuses may only be used on games and betting markets specified in the promotion details.
• 10 Wim reserves the right to withdraw or amend any bonus offer at any time, including for players who have already claimed but not yet fulfilled the associated wagering requirements.
• Any attempt to abuse, manipulate or exploit bonus offers will result in the cancellation of the bonus and any associated winnings, and may result in account closure.

If you are unsure whether a particular betting strategy will be considered bonus abuse, contact support before proceeding. The platform's decision on bonus disputes is final.

7. Betting & Gaming Rules

All bets placed on 10 Wim — whether on cricket, football, Esports, live casino games, slot games or bingo — are subject to the specific rules displayed within each game or betting market. You are responsible for reading and understanding those rules before placing a bet or starting a game session.

• Once a bet is confirmed and accepted by the platform, it cannot be cancelled or reversed except in circumstances where a technical error has occurred.
• In the event of a technical error, network disruption or system failure that affects the outcome or settlement of a bet or game, 10 Wim reserves the right to void the affected bets and return stakes to the players' accounts.
• Minimum and maximum stake limits apply to all betting markets and are shown at the point of bet placement.
• Live in-play betting markets are subject to suspension at any time, including immediately before a significant match event. Bets placed just before a market is suspended will only be accepted if confirmed by the system before the suspension takes effect.
• For cricket betting specifically — including PSL, T20 international and domestic Pakistan cricket markets — the official match result as confirmed by the relevant governing body will be used for settlement purposes.

10 Wim uses certified random number generators for all slot and casino game outcomes. The platform does not manipulate game results in any way, and outcomes are determined solely by the game's software in accordance with its documented return-to-player (RTP) rates.

8. Responsible Gaming

10 Wim believes that gaming should always be an enjoyable form of entertainment, never a source of financial stress or personal harm. The platform provides a range of tools to help players stay in control of their gaming activity at all times.

• Deposit limits can be set on a daily, weekly or monthly basis from within your account settings.
• Session time reminders can be configured to alert you after a set period of continuous play.
• Self-exclusion is available for any player who feels they need a break from the platform, whether for a short cooling-off period or on a longer-term basis.
• The platform is strictly for adults aged 18 and above. If you are aware of a minor attempting to access 10 Wim, please contact support immediately.

Gaming should always be funded from disposable income — money you can afford to lose without affecting your daily life, bills or family responsibilities. Never chase losses, never borrow money to fund your gaming account and always set a budget before you start playing. For more detail on the tools available and how to use them, visit our Responsible Gaming page.

9. Player Conduct

All players are expected to use 10 Wim in good faith and in accordance with these Terms. The following conduct is strictly prohibited and will result in immediate account suspension pending investigation:

• Attempting to defraud the platform or other players in any way.
• Using automated software, bots, scripts or any other artificial means to interact with the platform.
• Colluding with other players to manipulate the outcome of any game or betting market.
• Exploiting software bugs or technical errors for financial gain without reporting them to support.
• Engaging in abusive, threatening or offensive communication with platform support staff or other players in any community features.
• Using the platform for any activity connected to money laundering, fraud or other illegal purposes.

Where prohibited conduct is identified, 10 Wim reserves the right to close the account, forfeit any balances held and report the matter to relevant authorities where required by law.

10. Privacy & Data

10 Wim collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection and use of your personal information as described in that policy. The Privacy Policy explains what data is collected, how it is stored, how long it is retained and under what circumstances it may be shared.

10 Wim does not sell your personal data to third parties for marketing purposes. Data may be shared with payment processors, identity verification services and fraud prevention systems as necessary to operate the platform securely. For full details, visit our Privacy Policy page.

11. Account Suspension & Closure

10 Wim reserves the right to suspend, restrict or permanently close any account at its discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms and Conditions.
• Suspected fraud, money laundering or other illegal activity.
• Failure to provide requested identity verification documents within the specified timeframe.
• Discovery that the account holder is under the age of 18.
• Discovery that the account is a duplicate of an existing account held by the same person.

Where an account is closed due to a breach of these Terms, any balance held in the account — including both real-money and bonus funds — may be forfeited. Where an account is closed for reasons unrelated to a breach (for example, at the player's own request), the remaining real-money balance will be returned via the player's registered withdrawal method after any pending verification requirements are met.

Players who wish to close their account voluntarily may do so by contacting support. If you are requesting closure because you are concerned about your gaming habits, please also consider using the self-exclusion tool available in account settings, which provides an immediate break from the platform.

12. Changes to These Terms

10 Wim may update these Terms and Conditions at any time. When material changes are made, the platform will make reasonable efforts to notify registered players via the email address on their account or through an on-site notification. However, it remains each player's responsibility to review the current version of these Terms regularly.

The date shown in the "Last Updated" field at the top of this page always reflects when the most recent revision was published. If you continue to use 10 Wim after revised Terms have been published, you are deemed to have accepted the changes. If you do not accept a change to the Terms, you should stop using the platform and request account closure.

13. Contact Us

If you have questions about these Terms and Conditions, need clarification on any specific clause or want to raise a complaint related to your account or any transaction, the 10 Wim support team is available to help.

You can reach the support team via the contact details provided in the platform's support section. Please include your registered email address and a clear description of your query so that the team can assist you as quickly as possible.

For concerns specifically about responsible gaming, deposit limits or self-exclusion, please visit the Responsible Gaming page where these tools are explained in full and support resources are listed.

For general account, payment or betting queries, the FAQ page covers the most common questions from Pakistani players and is a good first stop before contacting support directly.