10 Wim Privacy Policy – How We Protect Your Data

1. Introduction

This Privacy Policy explains how 10 Wim collects, uses, stores and protects the personal information of players who use the 10 Wim website and mobile application. It applies to all players based in Pakistan and to anyone else who accesses the platform.

At 10 Wim, we take privacy seriously. We understand that Pakistani players want to know their personal details, payment information and account activity are being handled responsibly. This policy is written to be clear and straightforward — not a wall of complicated legal text that nobody actually reads.

By registering an account on 10 Wim, you confirm that you have read and understood this Privacy Policy and that you consent to your personal data being collected and used as described here. This policy should be read alongside our Terms and Conditions, which form the broader agreement between you and 10 Wim.

If you have questions about anything in this policy, or want to exercise any of your data rights, the contact details are provided in Section 13.

2. What We Collect

10 Wim collects different categories of personal information depending on how you interact with the platform. The main categories are:

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, health information or biometric data.

3. How We Collect It

Personal data is collected through several channels:

• Direct from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact support or fill in any profile information on the platform.
• Automatically: When you use the website or app, we automatically collect technical and usage data through cookies, server logs and similar tracking technologies. See Section 7 for more on cookies.
• From payment providers: When you deposit or withdraw via JazzCash, Easypaisa, Raast or bank transfer, we receive transaction confirmation data from the relevant payment service. We do not receive or store your full payment credentials.
• From identity verification services: If you are required to verify your identity, we may use a third-party verification provider that checks your submitted documents against relevant databases. This is done solely to confirm your identity and age.
• From fraud prevention systems: We use automated systems to monitor account activity for signs of fraudulent behaviour. These systems generate their own signals that are stored alongside your account record.

4. Why We Use Your Data

10 Wim only uses personal data for specific, legitimate purposes. We do not process data beyond what is necessary for those purposes. The main reasons we use your data are:

• Account management: To create and maintain your player account, process your login and keep your account details up to date.
• Transaction processing: To process deposits in PKR, handle withdrawal requests and maintain an accurate record of your financial activity on the platform.
• Identity and age verification: To confirm that you are who you say you are and that you meet the 18+ age requirement before allowing withdrawals or continued platform use.
• Platform security: To detect and prevent fraud, account takeovers, money laundering and other prohibited activity that could harm you or other players.
• Customer support: To respond to your queries, resolve disputes and follow up on any issues you have raised through support channels.
• Platform improvement: To understand how players use the platform so we can improve the experience — for example, which games are most popular, where players encounter issues and how mobile performance can be improved.
• Legal compliance: To meet any legal or regulatory obligations that require us to retain or report certain data.
• Responsible gaming: To monitor for signs that a player may be at risk and to apply any self-imposed limits that a player has set on their account.

We do not use your data for automated decision-making that produces significant legal effects without human review. We do not profile you for the purpose of selling advertising to third parties.

5. Who We Share Your Data With

10 Wim does not sell your personal data to any third party. We share data only in the following limited circumstances, and only with parties who are required to handle it securely:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card payment processors receive the minimum data needed to process your transactions securely.
• Identity verification providers: Third-party KYC (Know Your Customer) service providers receive identity documents solely for the purpose of verifying your identity and age.
• Fraud prevention services: Automated fraud detection platforms may receive transaction signals and IP-related data to help identify unusual activity.
• Technology infrastructure providers: Hosting, cloud storage and security service providers who process data on our behalf under strict data processing agreements.
• Legal authorities: Where required by applicable law, court order or regulatory instruction , we may be required to disclose certain player data to relevant authorities. We will only do so to the extent strictly required.

All third parties who receive personal data from 10 Wim are required to handle it in accordance with applicable data protection standards and are not permitted to use it for any purpose beyond the specific service they provide to us.

6. Payment Data

Because 10 Wim processes real-money PKR transactions, we take payment data security especially seriously. Here is how payment information is handled:

• All deposits and withdrawals on 10 Wim are processed in PKR through trusted Pakistani payment channels — JazzCash, Easypaisa, Raast, bank transfer and mobile wallets.
• We do not store your full JazzCash or Easypaisa PIN, your full bank account number or any complete card details. Only transaction references and partial identifiers needed for support purposes are retained.
• Payment transactions are encrypted in transit using industry-standard TLS encryption, meaning your payment details cannot be intercepted between your device and our payment processor.
• We only process withdrawals to payment methods that are registered in your own name and match your verified account details. This protects you against unauthorised withdrawals from your balance.
• If you believe an unauthorised transaction has taken place on your account, contact support immediately. We will investigate and, where appropriate, freeze the account while the investigation is ongoing.

7. Cookies

10 Wim uses cookies and similar technologies on the website and app. Cookies are small text files stored on your device that help the platform function correctly and help us understand how players use the site.

The types of cookies we use are:

• Essential cookies: Required for the platform to function. These handle your login session, keep your account secure and remember your language and currency preferences. The platform cannot work without these.
• Analytics cookies: Help us understand which pages are visited most often, how long players spend on different sections and where they encounter issues. This data is aggregated and not linked to individual identities.
• Functional cookies: Remember your preferences — such as your preferred game category or responsible gaming settings — so you do not have to set them each time you visit.
• Security cookies: Used by our fraud detection systems to identify unusual login patterns or suspicious activity on your account.

You can adjust your cookie preferences through your browser settings at any time. Note that disabling essential cookies will affect your ability to log in and use the platform normally.

8. How Long We Keep Your Data

10 Wim retains personal data only for as long as is necessary for the purposes described in this policy, or as required by applicable law. The general retention periods are:

• Active account data: Retained for the full duration your account remains active on the platform.
• Transaction and financial records: Retained for a minimum of five years following each transaction, as required for financial record-keeping purposes.
• Identity verification documents: Retained for the duration of your account plus a minimum of five years following account closure.
• Support communications: Retained for up to three years from the date of the interaction, or longer if the matter is subject to an ongoing dispute or investigation.
• Technical and usage data: Typically retained in identifiable form for up to twelve months, after which it may be anonymised and retained in aggregate form for analytical purposes.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request account closure, we will action your request and delete or anonymise data that we are not legally required to retain.

9. Security

Keeping your personal data secure is a core responsibility of 10 Wim. We implement a range of technical and organisational measures to protect the information we hold:

• All data transmitted between your device and 10 Wim servers is encrypted using TLS (Transport Layer Security).
• Passwords are stored as one-way hashed values — even 10 Wim staff cannot see your actual password.
• Access to personal data within the organisation is restricted to staff who need it to perform their specific role, and is subject to access logging.
• Our infrastructure is protected by firewalls, intrusion detection systems and regular security audits.
• Payment data flows exclusively through encrypted channels directly to our certified payment processors and is never stored on 10 Wim servers in full.

While we take every reasonable precaution, no online platform can guarantee 100% security against all possible threats. You also play a role in keeping your account secure — use a strong password, do not share your login details and contact support immediately if you notice any suspicious activity on your account.

10. Your Rights

As a 10 Wim player, you have the following rights in relation to your personal data. To exercise any of these rights, contact support with your registered email address and a description of your request:

• Access: You can request a copy of the personal data we hold about you at any time.
• Correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it.
• Deletion: You can ask us to delete your personal data. We will action this request for data we are not legally required to retain. Note that deletion of core account data will result in account closure.
• Portability: You can request that we provide your data in a structured, commonly used format that you can transfer to another service.
• Object: You can object to processing of your data for specific purposes, such as analytics or marketing communications.
• Restriction: In certain circumstances, you can ask us to restrict how your data is processed while a query or complaint is being investigated.

We will respond to all valid data rights requests within a reasonable timeframe. There is no charge for making a request.

11. Minors

10 Wim is strictly an adult platform for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If it comes to our attention that an account has been registered by a minor, we will immediately close the account, delete the associated data and reverse any transactions where possible.

If you are a parent or guardian and believe a minor has registered on 10 Wim using your payment details or personal information, please contact support immediately with the relevant details so the account can be investigated and closed without delay.

12. Policy Updates

10 Wim may update this Privacy Policy from time to time. When significant changes are made, we will notify registered players via the email address on their account or through an in-platform notification. Minor clarifications may be made without specific notification.

The "Last Updated" date at the top of this page always shows when the current version was published. If you continue to use 10 Wim after a revised Privacy Policy has been published, you are deemed to have accepted the changes. If you do not accept a change, you should stop using the platform and contact support to request account closure and data deletion.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your personal information has been handled, please get in touch with the 10 Wim support team through the contact details provided in the platform's support section.

Please include your registered email address and a clear description of your query or request. We treat all data-related queries as a priority and aim to respond promptly.

For account-related questions including deposits, withdrawals and bonuses, the FAQ page is a good starting point. For information on our player protections and responsible gaming tools, visit the Responsible Gaming page.